It's a brave new world out there. Everyone from the c-suite to the marketing execs is scrambling to learn all they can about chatbots. What problems can they solve, what are the best practices and most importantly... where's the evidence?
As frontrunners in AI chatbot development, we thought it our duty to keep an up-to-date chatbot research library. A one-stop-shop for surveys, academia and hard evidence on chatbot successes and failures.
Last updated: 17th Jul 2017.
ubisend, Chatbot Survey 2017 (released April 2017)
A survey of 2,000 UK consumers on their attitude towards chatbots. It paints a picture of the current chatbot market, reflects consumers' expectation for the future of this new trend, and gives insight to brands looking to take advantage of it.
Business Insider, 80% of businesses want chatbots by 2020 (released December 2016)
This is a survey of 800 decision makers including chief marketing officers, chief strategy officers, senior marketers, and senior sales executives from France, the Netherlands, South Africa, and the UK. 80% of respondents said they already used or planned to use chatbots by 2020.
HubSpot, People are very open to using AI-enabled bots for customer service (released January 2017).
The inbound giants surveyed over 1,400 consumers globally and found when it comes to customer support, results trump humans: 40% of consumers don't care if they get help from a human or a robot, as long as they get the help they need.