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Channel development: leverage chatbots across multiple channels


Your First Facebook Messenger Chatbot

By Dean Withey

Those of you with your tech-powered ear to the ground have undoubtedly noticed Silicon Valley's recent obsession with chatbots and AI. It is evident at some point (moderately soon), AI-fueled chatbots will power most conversation's consumers have with a business. Whether it is over the phone, via a Facebook Messenger chatbot or through Alexa, AI-powered chatbots are coming.

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