Chatbot vs Chatbot: The Human-less Future?
Of course, chatbot versus chatbot is funny.
We have all seen the old video of the two intelligent robots put up against each other in a hilarious scenario. They end up weirdly flirting, insulting each other, and make snide remarks about their failing memory.
Seriously, it's funny. Watch it.
In this article, though, I want to skip the comical idea of chatbots randomly talking to each other and go straight to a more interesting topic: how will robots cohabitate in the future?
Will we notice chatbots versus chatbot, or chatbot with chatbot? Is the future human-less? What will be our place in this relationship?
One thing is for sure, chatbot-to-chatbot communication is coming.
In a world where there is already an API for everything, we can safely expect to have a chatbot for everything fairly soon.
What do you think will happen once we have a cooking bot telling us we need passion fruits for a particular recipe and Amazon's bot ready to order us some? They'll chat.
Straight from the conversation you are having with the initial chatbot, you will fire your order for this particular bot to talk to the other one and do your bidding.
We already wrote a couple of articles on this topic. The truth is we are already seeing this happening.
Deploying our AI stack: chatbots on chatbots on chatbots
If you have looked around the website lately, you may have noticed a new section of our website called Solutions.
In Solutions, we explain our AI stack in details. Our AI stack is comprised of three main types of chatbots: HR, sales, and marketing. This section of our website is a really good way for our clients to visualise what we can do for their specific needs in their specific department.
Most of the time, a company comes in contact with us with a clear idea (or problem) in mind. They want us to solve the overwhelming amount of HR enquiries they get every month. They want us to solve the poor reach their marketing team is getting with email.
Whatever it is, we tend to start with one department and one issue. We start 'simple'.
What happens next is what interests us here. Once our clients are happy with the solution we've provided, their eyes lid up.
'We could also do this...'
Yes, yes we could.
We then start implementing chatbot solutions that pile onto each other. This obviously means we have to make these chatbots talk to each other. In the same way that my cooking chatbot could interact with Amazon's chatbot, we make our client's sales chatbot talk to marketing's.
The human's place in all of this?
As with everything we do at ubisend, I believe human's place is going to be better off. It is as simple as that.
You are not required to take on two different conversations with two different chatbots on the same topic but instead can enjoy a smooth, friction-free experience.
How would that improve your life?