You know, I was excited about getting back into writing every day. After a month of not prioritising content, this week I was back in the game. I sat down this morning with coffee and cat on my lap, headed to our editorial calendar to check what I’m penciled in to write and BAAAM.
Compared to mobile, web and pretty much every other type of programming, chatbots demand a monumental shift in thinking. Engineers are not designing user interface elements and actions; they are creating a human-level conversation.
We all have a plan. We plan for our chatbots to do one thing and do it well. We build it to do that one thing and it goes and does it well. We then release our little chatbot into the wild like a proud mama. It is the best thing since sliced bread. And then... people.
A chatbot is will always be online, 24 hours a day, seven days a week. It will never get grumpy, tired or say something silly or rude which might upset a customer. A chatbot will be the most trainable, optimisable and scalable member of staff your company will have.