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Your daily update on chatbots, AI and conversational commerce

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No-barrier Chatbot Design Patterns

By Dean Withey

Conversational interfaces are the trendy new thing in user-machine interaction and user experience design. In fact, Microsoft recently predicted their future operating systems would not rely on mice and keyboards but be fully conversational; with humans naturally talking to Windows operated computers.

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Analysis of Brands Using Chatbots

By Dean Withey

We often talk about the benefits and features of chatbots. In fact, it is pretty much all we ever write. For this blog post, I wanted to take a step back. Rather than go on about how they are revolutionising business-consumer communication, I want to look at some real-life brands using chatbots.

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A Quick AI Chatbot Tutorial

By Dean Withey

There are a number steps to consider when approaching a chatbot development project. As far as an AI chatbot tutorial goes, it is a bit of a 'how long is a piece of string' question. One of the main benefits of an AI chatbot implementation is that it can be crafted to solve a particular business problem. In short, an AI chatbot is not a one-fits-all type of solution. This is of course, what makes a formal tutorial almost impossible.

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10 Chatbot Best Practices

By Dean Withey

A chatbot is will always be online, 24 hours a day, seven days a week. It will never get grumpy, tired or say something silly or rude which might upset a customer. A chatbot will be the most trainable, optimisable and scalable member of staff your company will have.

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